We love brain science, research, and economics. We like to use that combination, plus our experience,
to make people and organizations smarter and able to communicate more effectively.
You’ll get deeper insights into the how and why of human behavior, and how to leverage those insights to reach your goals.
Free Newsletter
Stay on top of the latest brain and behavioral science.
Sign up for the free The Team W Newsletter by Dr. Susan Weinschenk.
Have Questions?
We are happy to provide a free quote, consultation, or answer any questions you have.
You can also email us at info@theteamw.com.
Learn
Online Courses, In-Person Workshops, Certificates, and More
Learn at your own pace, whenever and where ever you want to learn.
You can take one course or an entire curriculum.
Our courses cover user experience (UX), brain and behavior science, and business development.
Each course has videos, quizzes, exercises and handouts.
You can even send us your exercises for review and comment.
You can preview all of our online video courses at our courses page.
Certificate Program
About The Team W User Experience (UX) Certificate
The Team W UX Certificate is for people who want to grow their skills and knowledge, and be recognized by others for their expertise.
The UX Certificate is based on a curriculum of training developed by Dr. Susan Weinschenk who has over 35 years of experience in the field of usability, user-centered design, and user-experience.
The courses have been developed to optimize learning with lectures, examples, exercises, and quizzes, and can be taken in-person or online.
After completing the coursework, participants take the UX Certificate Exam.
You will learn how to research and evaluate your particular target audience, and use that understanding to design a satisfying, usable, and engaging product.
The UX Certificate is recognition that you have learned the skills, knowledge, and methodology to design optimal user experiences.
The UX Certificate is for Designers, Usability Specialists, User Experience Professionals, Marketing Professionals,
Visual Designers, Developers, and Product Managers who are interested in furthering their skills and knowledge of user experience design,
and receiving recognition for knowledge and skills gained.
The certificate is appropriate for people working on websites, software, mobile apps, physical products and spaces.
What Makes The Team W UX Certificate Valuable?
You will acquire a strong foundation of knowledge and skills to apply to design, marketing, and product design
You will increase your credibility with others by proving the attainment of UX skills and knowledge
Our lessons are in depth and concise. Every course is taught by Dr. Susan Weinschenk who has over 30 successful years of experience in the field
There are lots of exercises and quizzes so you can practice what you have learned
Your exercises can be reviewed by Dr. Susan Weinschenk personally (with feedback)
The price is very competitive.
Requirements For The UX Certificate
Take the four required courses (online or in-person)
We have bundled together the four required courses plus two of the most popular electives into a UX Certificate Course bundle.
With one purchase you have all the courses you need plus the UX Certificate Exam fee.
Special Onsite, In-Person UX Certificate Curriculum
You can bring our entire UX Certificate curriculum to your organization and get everyone certified at one time.
Email us at info@theteamw.com, or ask us a question for information about our special onsite, in-person UX Certificate curriclum.
Advanced UX Certificate
In addition to the UX Certificate we offer an Advanced certificate.
The Advanced Certificate requires that you first obtain the UX Certificate.
Then, to earn the Level II, you have an addition six hours of customized, one-on-one mentoring with
Dr. Susan Weinschenk (may be done in-person or via online conferencing).
The Advanced Certificate includes the mentoring session, plus homework and reading assignments.
In-Person Workshops
About Our In-Person Workshops
Bring us in to teach a workshop on brain and behavior science, designing for engagement, or user experience.
Our in-person workshops are packed with knowledge and skills taught in an entertaining, hands-on and interactive way.
You won’t just sit and listen to a lecture and watch a lot of boring slides.
The environment is fast-paced, with lots of exercises so you can practice what you are learning.
What does the latest brain and behavior research tell us about how to get people to take action?
Learn how to apply the latest research to your marketing, ads, videos, content marketing, and campaigns, including, how people decide,
the power of stories, the critical role of peripheral vision, how confidence triggers action, and much more.
Pioneered by Stanford University and IDEO, Design Thinking is not just a way of thinking;
it's also a process that results in new ideas about how to meet the needs and wants of your target audience.
In this workshop you will learn the core concepts and the process by DOING, and trying it out from beginning to end on an actual design.
This is a workshop format of a semester class taught at the University of Wisconsin.
This workshop covers the brain and behavioral science of persuasive messages,
body language, visuals, and speech.
Whether you are an experienced, polished, presenter, or someone who avoids speaking to a group,
this workshop will take you to the next level and dramatically improve your presentation ideas, skills, and delivery.
A major reason that product designs fail is because of assumptions your design team makes about your target audience;
who they are, what they want to do, and how they want to do it.
In this workshop you will learn how to create, personas, scenarios,
and task analyses to verify your critical assumptions.
Designing a conceptual model isn’t a mysterious creative process.
In this workshop you will learn a straightforward way to design a conceptual model that is intuitive and usable.
Included in the workshop: conceptual and mental models, information architecture, card sorting, object maps and screen flow diagrams.
The UX Detailed Design workshop teaches the usability and user experience principles of designing detailed interface elements such as
pages, forms, and controls, and the human factors issues of vision and cognition.
You will learn and practice drafting a user interface including common page layouts, common controls, and principles for smartphone design, and prototyping.
In this workshop you will learn about the different types of user testing, including in–person, remote, formal, and informal,
how to decide on the number of users you need to test, how to recruit test participants, how to plan and conduct a user test,
how to write test scenarios and instructions, and how to analyze and report on your test findings.
How do you evaluate the usability or user experience of an existing products?
In this workshop you will learn how to use a UX scorecard to evaluate navigation, layout, information
architecture, interaction, and visual design. And, you get to keep the scorecard!
In this workshop you will learn how to storyboard and sketch critical user
interface ideas and elements before you start your prototype.
The workshop includes:
what is a storyboard and why is it so important in creating a usable experience
who should be involved in the storyboarding process
how to conduct a storyboard session
how to document a storyboard
how to use your storyboard in the rest of your design process
what is a UI prototype
how a UI prototype is different from other types of prototypes
Scared to start your own small business because of fear of the unknown? Fear of not being able to make enough money?
We will walk you through all the steps you need to take to start your own small business.
We tackle practical challenges you will face and provide lots of useful information.
We know because we have created our own successful small business, and crafted this course to teach you what we've learned from our hands on experience.
Customized Training
Do you have specific training needs? We can customize our courses to fit
you. Call us at 847.909.5946, email us at
info@theteamw.com, or ask us a question to discuss your training needs.
We also have two fun free quizes you should take to see if your organization is on the right path. Check out the Accessibility Quiz
and the Lean UX Quiz to find out more.
Consulting
We Use Brain Science and Analytics To Solve Problems
We are experts at solving problems for large companies, startups, non-profits, and government agencies.
We offer decades of experience in Brain and Behavioral Science, User Experience, Economics, Econometrics, and Mentoring.
In a Behavioral Science Audit we evaluate your digital product (website, app, software) or your
marketing or ad campaign and make recommendations for changes based on brain and behavioral
science so that your audience will take the action that you want them to take. During a Behavioral Science Audit we:
Meet in person or by teleconference to discuss your campaign, product, or service, the target audience, and collect data on the questions, issues, and answers you need from us
Evaluate the campaign, product, or service, and prepare our findings and recommendations
Present our findings and recommendations in a presentation to your team either in person or via teleconference
Focus the audit on the questions and concerns you have
Behavioral Science Audits typically range from $7,500 - $18,500 (USD).
In a User Experience Audit we evaluate your product and make recommendations for changes based on best practice
guidelines for user experience and usability so that your product will be easier to use.
We focus on the information architecture, navigation, user task flow, wording, and page layout.
During a User Experience Audit we:
Meet in person or by teleconference to discuss your product, the target audience, and collect data on the questions, issues, and answers you need from us
Evaluate the product and prepare our findings and recommendations
Present our findings and recommendations in a presentation to your team either in person or via teleconference
Focus the audit on the questions and concerns you have
User Experience Audits typically range from $7,500 - $18,500 (USD).
Target Audience Behavioral Science research is an exploratory study of your target audience.
During one-on-one interviews with your target audience we uncover insights about their expectations,
impressions, problems, and motivations regarding your product, service, and/or brand. During the research we:
Meet in person or by teleconference to discuss your product, the target audience, and the questions, issues, and answers you need from us
Assist in the recruit for target audience participants
Plan one-on-one interview sessions to collect data
Conduct the interview sessions with participants
Analyze the data and prepare our insights and findings
Present our insights and findings in a presentation to your team either in person or via teleconference
Focus the research project on the questions and concerns you have
Behavioral Science Audits typically range from $25,000 - $55,000 (USD).
An Anthro-System Investigation is a problem-solving study into the causes of, and solution for,
a targeted problem within your organization. The Investigation focuses on both “people” issues and/or “systems”
issues that are affecting the problem, and searches for actionable solutions. Examples of some problems we have
tackled with an Anthro-Sustems Investigation:
"Why aren’t our staff using the decision software we developed?”
“Why are our clients still calling in by phone instead of using the new system we put in place?”
“Why are our salespeople spending less time meeting with people and more time online? Is that a good thing or a bad thing?”
“Why has our Innovation Initiative not taken off like we thought it would?”
Anthro-Systems Investigation typically cost $25,000 (USD) but can vary depending on the size of the investigation.
Inbound, or content marketing focuses on creating great content that is tailored to your target audience.
The content that you create (blog posts, e-books, newsletters, whitepapers, videos, books, webinars…) pulls your target audience in to you.
You create content that is what they care about, and you therefore attract them to you and establish a relationship before you start selling.
We guide you through the process, including:
Creating and validating buyer personas
Analyzing existing content
Developing and implementing a content plan
Implementing lead generation using content
Implementing marketing automation software
Developing and implementing segmented drip campaigns.
Inbound Marketing Campaigns typically range from $5,500 - $9,500 (USD).
Need ongoing guidance on anything or everything? Keep us on retainer. Retainer fees are flexible based on your need.
If you have a need that isn't listed above, let us know.
We customize our consulting to get you answers.
Call 847.909.5946, email us at info@theteamw.com, or ask us a question and
tell us what you need.
Organizations Who Have Hired Us For Consulting and Teaching:
After hearing Dr. Weinschenk speak at a conference, our firm asked her
to work with us on an upcoming advertising campaign. She agreed and the
entire process was extremely helpful in clearing out the "clutter" and
clarifying our message. Dr. Weinschenk's analysis and recommendations were
thorough, concise and on point. We look forward to working with her again
in the future and would highly recommend her to anyone that is looking
for an outside analysis of their current media campaign.
Susan's mastery of crafting a website is only rivaled by great artists
like Leonardo Da Vinci, Michelangelo or Remnavbar-brandt. Experiencing
her art of transforming a website into a well-oiled conversion machine
is nothing less than astonishing. Susan listens to your concerns and understands
exactly what needs to be done to make your website work for your business.
My only regret is that we didn't hire her sooner.
We approached Susan to do a User Experience Audit for our web and mobile
app. She listened to us, analyzed our products and then delivered a powerful
set of recommendations that included the changes we should make in every
aspect of our product so that it would be more usable and more intuitive.
Her insight was truly invaluable, we learned a lot from her and she prevented
us from making costly mistakes... I'm so glad we hired her before the product
went live. The new design, based on her recommendations, means our product
launch will hit the mark right out of the gate.
As an investor in over 50 private companies over the last 25 years, I
cannot think of a higher return on my time and capital than incorporating
the user experience feedback given by Dr. Susan Weinschenk -- By applying
a psychological framework to the way we behave online, Dr. W provided valuable
insights which translate directly to response rate, and participation.
If a web based relationship is core to your success, I believe you would
be at a disadvantage if you did not leverage her expertise.
Each keynote and conference workshop is customized for your event and
your audience. Below is a list of our most popular keynotes. If what you are looking for is not on the list, just ask! We can customize for almost any occasion.
Brain and behavioral science research is exploding with new and sometimes strange insights
about how people perceive, pay attention, think, learn, and take action.
We share our top 10 things you need to know about people, including surprising research on vision,
unconscious mental processing, and what triggers our brains to make a decision.
Computer hardware and software has advanced to the point where industrial robots, driverless cars, sociable robots, and virtual reality are real possibilities.
Designers will be designing the relationships between machines and people.
Get a glimpse of the near (3-5 year) future and what that future means to the design of our interactions with technology.
How does being in one generation versus another affect expectations for using technology, apps, and devices?
We share the truths and myths about generations and how you can use these insights to better
understand your products and design them for different generations.
How do you design so that people will take the target action you want them to take?
How do you design so that they want to take that action?
We’ll show you how with the science behind the 7 drivers of motivation:
Everyone likes stories, and recent brain research shows us why.
Stories engage our brains in unique ways, and the right story told in the right
way makes our brains believe that we are the main hero in the story.
Stories can trigger certain brain chemicals that cause us to take certain actions.
When you know the research you’ll know how to craft compelling stories that persuade your audiences to pay attention and take action.
You need to get the higher-ups to approve your target audience research budget.
Or maybe you need the project managers and developers to go along with your research plans.
User Experience work usually involves having to convince someone, and often, many people.
We’ll show you how to calculate the ROI of your proposed projects in a way that will impress your boss.
If you have a design team then you’ve probably encountered all the design methodologies.
Are they really different? Which one should you use?
We’ll walk you through the pros and cons of the Big 3 and show you how to decide which one is right for your organization.
You’ve always dreamed of one day striking out on your own and starting your own business.
We’ll walk you through the process and get you inspired to start making the dream a reality.
You’ve got a small to medium size business going and it’s doing ok.
But could it do more? How do you grow and evolve without risking the success you have?
How do you grow and evolve when you’re already working overtime with the business you have now?
We’ll show you how to grow by working smarter and give you a 10-point plan for taking your business to the next level.
Inbound Content Marketing is the secret weapon you need to get more customers and get the customers you have to buy more stuff.
We’ll walk you through what inbound content marketing is, why it’s so powerful and how you can get it working for you.
Susan's keynote at our internal event was fantastic. She worked with
us to identify and develop topics around the theme of our event, and provided
insightful (and entertaining) introductions to research that directly impacts
our design work. We left with ideas and research topics we wouldn't have
gotten any other way.
Understanding the psychology of customers is more important (and attainable)
today than ever before, which is why we asked Dr. Weinschenk to speak to
the Minnesota interactive marketing community. We exceeded venue capacity
with over 250 attendees showing up to hear Dr. Weinschenk's speak, and
feedback for the event was extremely positive. MIMA members reported that
the presentation was as entertaining as it was helpful. One MIMA member
remarked, 'I really enjoyed this event. Probably my favorite so far. I
am very intrigued with the psychology of marketing.
Susan is an insightful, creative and engaging speaker. Her presentation
for our region, Top 10 Things Every Health Communicator Should Know about
People, provided tips for design of websites, patient education resources,
and presentations. Her masterful grasp of behavioral psychology, excellent
presentation design and interactive delivery make her the ideal presenter
for conference keynotes and webinars. Her book, Top 100 Things Every Designer
Should Know about People, is a helpful guide for any professional interested
to learn how to make design intuitive.
Susan is a delightful and engaging speaker and teacher. She employs storytelling
techniques coupled with questions, developing very powerful, interactive
keynotes. After her keynote a lot of attendees were asking about her books
and further places to read her articles. She was one of the best speakers
we’ve had so far. Highly recommended.
We’ll invite her back again! Dr. Weinschenk came to our conference, Plain
Talk 2012, and had thoughtfully tailored her presentation for our audience.
Dr. Weinschenk’s presentation style together with her experience, intelligence
and evidence-based content made for an excellent session, and it was among
the most highly rated in our post-conference survey.
Dr. Weinschenk is an engaging and thought provoking speaker with original
ideas. The talk was literally standing room only at the Big Design Conference
in Dallas. Attendees were energized after the talk, rating it extremely
high. Most speakers will entertain you. Dr. Weinschenk will also teach
you with her content, relevant stories, and real world examples.
Susan gave an excellent talk at Ogilvy which was above and beyond a collection of Behavioural Insights.
With musical props, audience interaction and lots of warm stories she wowed the audience
with how their minds work and how they might think about their work differently.
Books
Explore Dr. Susan Weinschenk's Latest Books
100 MORE Things Every Designer Needs To Know About People
Thousands of designers, marketers, and product managers have come to rely on the original
100 Things Every Designer Needs To Know About People as a “go-to book” for practical
advice on how to use the latest findings in psychology and neuroscience to directly inform
and improve their designs, brands, and products. Research hasn’t stopped since the book was written,
and 100 MORE Things Every Designer Needs To Know About People applies new research in psychology,
neuroscience, brain research, and social psychology to the design of technology products, including websites, apps, wearables, and artificial intelligence.
Are you good with people? Do you know how to get them to do stuff? Are
you using tips and techniques you picked up from others or experimented
with? If so, I bet that sometimes your strategies work and other times
they don’t. There are 7 basic drivers of human motivation. And if you understand
what motivates people you’ll be better able to figure out how to get people
to do stuff.
100 Things Every Designer Needs To Know About People
You design to elicit a response. You want your target audience to buy,
read, register — to take action of some kind. Designing without understanding
about people is like exploring a new city without a map: results will be
haphazard, confusing, and inefficient. 100 Things Every Designer Needs
To Know About People covers the psychology research that you need to know
in order to design intuitive and engaging websites, software and products
that match the way people think, work, and relate.
100 Things Every Presenter Needs To Know About People
Every day around the world there are millions of presentations delivered.
Some are great, some are mediocre, and some are just downright boring.
How much better would the world be, how much more inspired would your audiences
be, and how much change could you make in the world if you improved the
quality of your presentations? 100 Things Every Presenter Needs to Know
About People gives you the knowledge you need to create and deliver presentations
that inform, inspire, and motivate.
Learn how to apply the research on motivation, decision-making, and neuroscience
to the design of web sites. You will learn the unconscious reasons for
people’s actions, how emotions affect decisions, and how to apply the principles
of persuasion to design web sites that encourage users to click. Use the
principles and examples in Neuro Web Design to dramatically increase the
effectiveness of your web site.
People and organizations come to the The Team W when they need deep insights on behavioral science and clear direction.
We combine behavioral and brain science with practical experience.
Our clients are Fortune 1000 companies,
start-ups, non-profit agencies, and educational institutions. We consult,
mentor, teach, and love helping other succeed.
Managment Team
About Susan Weinschenk, the Founder and CEO Susan is the person to go to when you need to know how to persuade and
motivate people to take action. She has a Ph.D. in Psychology and over
30 years of experience as a behavioral scientist. Her clients call her
“The Brain Lady” because she applies research on brain science to predict,
understand, and explain what motivates people and how they behave. Dr.
Weinschenk is the author of several books, including 100 Things Every Designer Needs To Know About People,
100 MORE Things Every Designer Needs To Know About People, How To Get People
To Do Stuff, 100 Things Every Presenter Needs To Know About People, and Neuro Web Design:
What makes them click?
Dr. Weinschenk consults, teaches, and mentors individuals and teams on
the design of websites, software, medical devices, TV ads, physical devices,
experiences, and physical spaces to make them persuasive, usable and motivating.
She writes a popular blog at this website, and also the “Brain Wise: Work
better, work smarter” blog for Psychology Today. She is an adjunct Professor at the
University of Wisconsin, Stevens Point.
While working on her Ph.D., Dr. Weinschenk conducted research on the left
and right half of the brain. She was a college psychology professor at
State University of New York (Oswego) and then began consulting. Early
in her career she focused on applying cognitive psychology (how people
think, remember, perceive), to make technology more usable. Recently she’s
gone back to her neuropsychology roots, studying the newest brain science
and research on unconscious mental processing — decision-making, persuasion,
and emotion.
Susan started college at Virgina Tech and finished her undergraduate degree
in Psychology at Northeastern. She then earned a Masters and Ph.D. at Pennsylvania
State University.
Susan lives in Wisconsin, USA, with her husband. When not teaching, speaking, writing, or blogging,
Susan performs in community theatre, sings jazz, reads books, and is an
avid movie watcher.
About Guthrie Weinschenk, Chief Operations Officer Guthrie has his J.D. from the Loyola University School of Law in Chicago, and dual B.S. degrees in Economics and International Studies from the
University of Wisconsin, Madison.
He has a life long interest in technology. As the Chief Operations Officer,
he is in charge of business administration, product development and business strategy.
He consults, speaks, and teaches on Business Strategy, Economic Analysis, and Technology Integration. He worked
at BP as a Procurement and Supply Chain Specialist, and later at Echo Logistics
as an Account Executive prior to joining The Team W. Guthrie
currently lives in Chicago, IL.